Do you have a question or comment? We’re happy to help! We may have already answered your question—feel free to check out our frequently asked questions below.
If your question isn’t listed there or if you need personalized advice, you can always fill out the contact form below or reach out to our customer service team via email.
📩 info@junestatelier.nl
This is the only official channel for customer service. This helps us keep things organized and allows us to assist you faster, more personally, and more effectively. Our average response time is 2 business days.
Frequently asked questions
Can I wear the jewelry in water?
Yes. Our jewelry is crafted from premium stainless steel with durable 18K Gold PVD plating, making it suitable for everyday wear and daily contact with water. To help preserve its finish, we recommend avoiding prolonged exposure to water and harsh chemicals.
Is your jewelry hypoallergenic?
Yes. Crafted from premium stainless steel, our jewelry is nickel-release free, hypoallergenic, and comfortable for everyday wear.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
At Junest Atelier, every order is carefully prepared and packed to ensure it arrives safely.
Processing Time
All orders are processed within 1–3 business days.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Estimated Delivery Times
The Netherlands
- Delivery: 1–3 business days after shipment
European Union
- Delivery: 3–7 business days after shipment
Worldwide
- Delivery: 5–14 business days after shipment
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, holidays, or unforeseen circumstances.
How much does shipping cost?
We ship from the Netherlands and process all orders within 1–3 business days.
🇳🇱 The Netherlands
- €2.99 Standard Shipping
- Free shipping on orders over €49
- Delivery: 1–3 business days after dispatch
🇪🇺 European Union
- €4.99 Standard Shipping
- Free shipping on orders over €79
- Delivery: 3–7 business days after dispatch
🌍 International
- €9.99 Standard Shipping
- Free shipping on orders over €149
- Delivery: 5–14 business days after dispatch
What is the return policy?
Returns & Refund Policy
We want you to love your jewelry. If you're not completely satisfied, we're here to help.
Return Window
We offer a 14-day return policy.
You may request a return within 14 days of receiving your order.
Return Conditions
To be eligible for a return, items must:
- Be unused and unworn
- Be returned in their original packaging
- Include all original accessories and inserts
- Show no signs of damage caused by use
For hygiene reasons, we may not accept returns of earrings that have been worn.
Return Shipping
Customers are responsible for the cost of return shipping.
We recommend using a tracked shipping service, as we cannot be responsible for items lost during return transit.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method. Depending on your payment provider, it may take several business days for the refund to appear in your account.
Original shipping charges are non-refundable unless the return is due to an error on our part or a defective product.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at support@junestatelier.nl (replace with your actual email).
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We'll resolve the issue as quickly as possible.